Personal Information Collected

Before we can dispatch our technician, we may need to collect certain personal information, including your name, address, phone number, and email address.

Collection and Use of Personal Information

The personal information we collect is recorded within our internal systems and is primarily used to contact you and for marketing purposes.

Disclosure of Personal Information

We may disclose your personal information as required by law or to promote our products and services directly to you. Rest assured, we do not share your personal information with third parties beyond these circumstances.

Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, subject to certain conditions outlined in the Privacy Act 1988 (Cth). There may be an administrative fee for providing this information. In specific situations, we may decline your request, as permitted by the Privacy Act.

Correction of Information

If you believe any information we hold about you is inaccurate, outdated, incomplete, or misleading, please contact us via email. We depend on our customers to notify us of any changes to their personal information. We will address any requests within a reasonable timeframe and work promptly to correct any inaccuracies.

If you believe we have violated the Australian Privacy Principles and wish to lodge a complaint, please contact us at help@emergencyfloodresponse.com.au.

Unsubscribe

If you wish to unsubscribe from our email database or opt out of further communications, please contact us at help@waterextractionteam.com.au.

Storage and Security

We are dedicated to ensuring that the information you provide is secure and protected from unauthorised access by third parties.

You’re in Safe Hands

Rest easy, knowing we’re here to protect your privacy every step of the way. We’re always happy to help with any concerns or questions. Your trust means the world to us.

For any questions or to provide notice, please contact us at: